Hello Roadshop is an Australian owned business and our office is located in Sydney, Australia. All orders will be shipped from our warehouse in South Korea as our products are directly sourced from South Korea.
Business days are Monday-Friday, excluding Public Holidays in Australia and South Korea. Our handling time (Processing & Order Packing time) is usually 3 to 5 business days. We currently offer standard shipping and express shipping to Australia.
1. Order Processing & Fulfilment
Once payment is completed and verified, your order will be processed by our system awaiting product fulfilment. The order processing time varies for each order and depends on the ordered items’ availability status shown on the product page. If your ordered items have different availability statuses, you may refer to the order processing time of the product with longer availability status in working days as a reference as your order will be processed and shipped out all together.
2. Order Packing
Once all the order items are ready in our warehouse, our team will start the packing process to get your order dispatched from our warehouse as soon as possible.
3. Order Shipped
Once your order is dispatched from our warehouse and with the courier, you will receive an email with tracking numbers.
Shipping Service & Rate
Hello Roadshop currently offers standard shipping and express shipping for Australia orders.
Estimated Delivery Time, excluding handling time (3-5 business days)
- Standard : 7-14 business days
- Express : 3-5 business days
7 - 14
3 - 5
* Please take note that shipping to remote area will take 2 – 5 business days more, as well as an additional shipping charge will be charged for delivery of remote areas. Such shipping charges will be added and shown as shipping surcharge in your checkout order amount. Please check with your postal code to get the remote area shipping fee here.
Shipping Insurance for Express Shipping
Shipping insurance is included for Express Shipping without additional cost.
Hello Roadshop provides you with protection against the risk of physical loss or damage to your shipments from external causes during transportation.
Shipment Insurance provides the assurance and peace of mind that your purchases are protected in the event of loss or damage in transit.